While Voice over IP (VoIP) phone systems may not get as much attention as the cloud or CRM software, you’ll be happy to know there is an evolution in store for 2018. From new features to market trends, here are our predictions for VoIP in the coming year.

Spike in ransomware attacks lead to millions in downtime-related costs for SMBs. In Canada, an estimated 4 percent of small to medium-sized businesses (SMBs) fell victim to the malware from Q2 2016-Q2 2017. The total cost of downtime from these attacks: $5.7 Million.

With over 1.3 billion monthly active users, Facebook’s Messenger app is an unprecedented success. Facebook is now looking to fully utilize the potential of this monster user base and has therefore added a feature for improving connectivity between local businesses and consumers.

Microsoft is known for their easy-to-use products. But did you know that behind Office’s simple-looking user interface lie many in-depth features? From Word and Excel to PowerPoint and Outlook, here are some free training videos that will help you master them all.

A newly bought PC with a heap of unwanted pre-installed trialware is a nightmare for us all. Once it’s on your computer, it will either keep urging you to upgrade to a more expensive version or bombarding you with loads of ads, some of which could compromise security.

Installing powerful antivirus software and setting strong passwords are no longer considered the bare minimum in cybersecurity. With hackers, government agencies, and ISPs constantly monitoring networks and your online habits, hopping onto a Virtual Private Network (VPN) is crucial for keeping your surfing habits private.

If you’re an experienced Mac user, you’ve probably mastered many of the handiest keyboard shortcuts. But there’s plenty more beyond Control + C (copy), Control + X (cut), and Control + V (paste). Here’s a look at some of the less common Mac keyboard shortcuts that will save you time.

Security breaches are becoming an all-too-common occurrence in the healthcare industry. Due to a sever lack of competent security measures to protect extremely vital patient records, healthcare organizations have become a prime target for hackers and malicious insiders alike.

Finding a power socket is often the first thing you do when carrying a laptop to work in a cafe, a coworking space, or an airport, and not every time will you be lucky to find one available. You’ll be forced, then, to rely solely on your laptop battery -- if it still has any juice left.

At Microsoft’s 2017 Ignite conference, three new apps were announced that help small businesses streamline everyday tasks. The apps -- Connections, Listings, and Invoicing -- spent a few months as limited previews, but are now available to anyone with an Office 365 Business Premium subscription.